Privacy Policy & GDPR:
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure. My privacy policy ensures only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This privacy notice tells you what I Michelle Zachry trading as Everything Changes will do with any personal information you may give me, either as a client, a prospective client, someone who has communicated with me about my services, or as a visitor to my website. For any clarifications please Contact Me.
Data Controller
‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. As a sole trader, I Michelle Zachry am the Data Controller and am registered as such with the ICO.
My lawful basis for holding and using your personal information The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
● If you are currently having counselling or if you are in contact with me to consider counselling, I will process your personal data where it is necessary for the performance of our contract.
● If you have had counselling with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
● The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you).
How Information is Collected
The personal identifiable information I collect, store and use comes entirely from our conversations, emails, texts and phone calls. The information others may hold comes from our online communication and/or from financial transactions between us.
Types of Information Held
Personally Identifiable Information I hold Your contact Information: Name, address, phone numbers, email address, occupation, age, gender, present location, employment and relationship history, health, past/present relationships.
Communication Information
From letters, emails, texts, and phone calls.
Contracts & Consents
Information about Contracts & Consent such as signed letters of consent. Information required to fulfil the counselling agreement between us. Information about financial transactions between us.
Anonymised information I hold
Information discussed during sessions and case notes relating to privacy policy & GDPR.
Third Parties
Third parties may also hold information gathered through your interactions with me. This includes:
● Information derived from the use of cookies on my website. (Note 1)
● Information derived through email, SMS, phone contact between us (Note 1)
● Information derived from our use of videoconferencing applications (Note 1)
● Information about financial transactions between us, including financial accountancy services that I may engage
● Information derived from the location of our phones (Note 2)
Note 1 – this is meta-data such as date, time, IP address and duration of communication, and usually does not include the content of the conversations. If you are concerned about third parties holding or accessing the meta-data or content of communication please inform me of this and we can explore the use of specialised communication applications to mitigate this.
Note 2 – Modern Smartphone applications upload the location of the phone to the application server. This can result in applications such as Facebook deriving a connection between us. Storage of Information I store information in two forms:
● Digitally
○ Contact information – Name, phone number and email address and email content from our communications. These are held on a laptop, phone and backed up on local devices.
○ SMS Texts -These are held on a phone.
○ Information about financial transactions made to Michelle Zachry via bank transfer are recorded in the form of bank statements which are accessible digitally via a
banking app.
- Paper form
○ Anonymised case notes derived from information in sessions are held in a locked filing cabinet. Letters, signed consents and agreements, initial assessment forms are held separately to the case notes also in a locked cabinet.
Sharing of Information
Who I may share personally identifiable information with
● Statutory bodies when required to by law or instruction of a court of law or when required to avoid significant harm to you, me, or others.
● My ethical membership body, insurers, professional advisers and Lawyers, in the case of you making a complaint against me.
● My professional executor, in the case of my incapacity or death.
● A lawyer – If your information is requested by a court or you raise a legal action against me I may take legal advice, in order to clarify whether the court has jurisdiction, and whether the request meets the strict legal criteria required in such cases. In this situation I may consult a lawyer to help me make an informed decision about whether to release some or all the information I hold to the court. Personal information pertinent to the decision will be made available to the lawyer, who will be bound by a Professional Code of Conduct.
Who I share anonymised personal information with:
● Clinical Supervisors as required by my ethical membership body, in order to ensure I am operating effectively and ethically.
● Other counsellors who are members of a Professional Register in order to gain insight and information from others with a different perspective.
● Tutors and examiners in order to gain additional qualifications and accreditations.
How long will I keep your information
● Digital Information – Contact information: emails, texts, messages will be erased when counselling has ended. (For technical reasons this information cannot be entirely erased and could therefore remain accessible to a technically competent person until the storage device is destroyed or securely wiped and reformatted)
● Paper information – Assessment form, signed contract, case notes, will be kept for 3 years after counselling has ended and then securely destroyed.
Marketing
I will never use your information for marketing, or contact you to market a service.
Data Security
I take the security of the data that I hold about you very seriously. My email account is password protected and mobile phones and laptops used to respond to your emails are password and/or biometrically protected and have anti-virus software.
Website Visitors
When someone visits my website, I use a third party service, GDPR Cookie Consent, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow GDPR Cookie Consent to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use Google Analytics so that I can continually improve my service to you. You can read G.A privacy notice here. Like most websites we use cookies to help the site work more efficiently. No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.
Your legal rights
You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. For more information about your Information Privacy Rights or to make an Information Privacy orientated complaint you can contact the Information Commissioner’s Office (ICO) through their website rights at https://ico.org.uk/your-data-matters/
Changes to this policy
If I have to make changes to this policy that are inconsistent with the original purposes for which your data was collected, I will notify you in advance wherever possible and give you the opportunity to withdraw consent for your information to be processed. Policy updated 06/06/24.
Use of Cookies this site Michelle Zachry trading as everythingchanges.co.uk
Cookies are informational files that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re visiting our site. The use of cookies is an industry standard – you will find them on most major web sites.
By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use cookies to better understand and improve areas of our website that our users find valuable. While both of these activities depend on the use of a cookie, visitors to our website always have the option of disabling cookies via their browser preferences.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of our website may not function properly or may be considerably slower if you refuse cookies. For more information please see our cookie policy below.
Third Party Cookies and Remarketing
In some special cases we also use cookies provided by trusted third parties. The following section details some common third party cookies you might encounter through this site.
Google and Search Engines Everything Changes Use:
Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.
Google AdWords: We may use Google AdWords remarketing which allows us to reach people who have been on our website, and show them adverts relevant to the pages they have visited. This means, after your visit to our website, you may be shown ads by Google. These will either be within the Google Display Network or Google search results. Google AdWords uses cookies in order to show ads. Furthermore they are based on your past visits to websites. And so provide relevant ads for products and services of interest to you.
You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.
Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.
Facebook & Social Media we may use:
Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.
If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’
Privacy Policy and use of clear GIFs
A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.
Links to Other Sites / ‘Public’ Areas
You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of our site(s). We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
Security
Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
The List Owner (the Data Controller)
The Data Controller is Michelle Zachry
Privacy Policy 06/06/2024
Cookie Policy Introduction
Cookie Policy by Everything Changes refers to cookies used in this website. Site owned and operated by Michelle Zachry.
What Are Cookies?
Cookies are tiny files that are downloaded to your computer, to improve your experience when using a website. As is common practice with almost all professional websites this site uses cookies. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
There may be the capability to create an account on this website. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Third Party Cookies and Remarketing
In some special cases we also use cookies provided by trusted third parties. The following section details some common third party cookies you might encounter through this site.
Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.
Google AdWords: We may use Google AdWords remarketing which allows us to reach people who have been on our website, and show them adverts relevant to the pages they have visited. This means, after your visit to our website, you may be shown ads by Google either within the Google Display Network or Google search results. Google AdWords uses cookies in order to show ads based on your past visits to websites to provide relevant ads for products and services of interest to you.
You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.
Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.
Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.
If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’ website.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site and so we understand which optimisations our users appreciate the most.
We may sell products via our website and it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track.
We may use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
We may use several partners to advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work social media sites such as Facebook and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Everything Changes Cookie Policy 06/06/2024
